Privacy Policy
Effective July 21, 2026 · Last updated July 21, 2026
1. Who We Are
Inbox Serial (“Inbox Serial,” “we,” “us,” or “our”) is operated by Inbox Serial, LLC, a Texas limited liability company. We deliver classic, public-domain literature in short, scheduled email installments through our website at inboxserial.com (the “Site”) and our email delivery service (together, the “Service”).
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to the Site, the signup flow, our waitlist, and the emails we send.
Contact: legal@inboxserial.com
Mailing address: 127 College Blvd, San Antonio, TX 78209
2. Information We Collect
We collect the information needed to operate the Service.
Information you provide directly:
- Email address — collected when you join the waitlist or subscribe to a book. This is the only personal identifier we require.
- Book selections — the title(s) you choose to receive.
- Send-time preferences — the hour and time zone you choose for delivery.
Information we generate in operating the Service:
- Subscription state — whether your subscription is pending, active, paused, completed, or cancelled; your progress through a book (which installment you have received); and the confirmation and unsubscribe tokens associated with your subscription.
- Send logs — a record of each email we send you (which installment, when, and delivery outcome), used to prevent duplicate sends, resume your place, and diagnose delivery failures.
- Confirmation records — the timestamp of your double opt-in confirmation (see Section 4), retained as evidence of consent.
Information collected automatically:
- Our hosting and delivery providers automatically process standard technical data — IP addresses, browser type, and request logs — to serve the Site and deliver email. We and our providers may also use analytics tools, tracking pixels, and email open- and click-tracking to understand how the Site and our emails are used, measure engagement, improve the Service, and support our marketing. We may add, change, or remove these tools over time.
- Cookies: The Site and our providers may set cookies and similar technologies — including strictly necessary cookies for security and load balancing, and functional or analytics cookies used to operate and improve the Service. You can control cookies through your browser settings.
Information we do NOT collect: passwords, names (unless volunteered), payment card data, precise location, or data from third-party sources. We do not purchase, rent, or append email lists.
3. How We Use Your Information
We use the information above to:
- deliver the email installments you signed up for, at the time you chose;
- confirm your subscription via double opt-in and honor unsubscribes;
- track your reading progress so installments arrive in order without repeats;
- respond to your inquiries;
- monitor deliverability, diagnose failures, and maintain the security and integrity of the Service;
- comply with legal obligations, including CAN-SPAM; and
- process subscription billing through our payment processor for paid subscriptions.
We do not sell your personal information, use it to train AI models, or send you marketing for third-party products. Emails from us are limited to: the installments you requested, transactional messages about your subscription (confirmation, unsubscribe confirmation, billing when applicable), and occasional service announcements about Inbox Serial itself (for example, new catalog titles), which are sent to subscribers by default and always include an unsubscribe link.
4. Consent and Double Opt-In
We use double opt-in: after you submit your email address, we send a confirmation email, and no installments are sent until you confirm. We retain the confirmation timestamp as a record of consent. Every email we send includes a working unsubscribe link and a one-click List-Unsubscribe header; unsubscribe requests are honored promptly and automatically.
5. Legal Bases and Scope
The Service is directed to residents of the United States. We do not target, and this Policy is not drafted for, the European Economic Area, the United Kingdom, or other jurisdictions with extraterritorial privacy regimes. If you access the Service from outside the United States, you do so on your own initiative and consent to the processing of your information in the United States.
To the extent US state privacy laws (e.g., the Texas Data Privacy and Security Act, CCPA/CPRA) apply now or in the future, our practices are described in this Policy, and the choices in Section 8 are available to subscribers regardless of residence.
6. Service Providers (Processors)
We share personal information only with service providers that operate the Service on our behalf — including providers of website and database hosting, email delivery, DNS and security, analytics, and payment processing — each acting on our instructions and permitted to use the information only to provide services to us. These providers process data in the United States or under their own published data-transfer safeguards. We may add or replace providers from time to time.
We may also disclose information if required by law, subpoena, or legal process; to protect the rights, safety, or property of Inbox Serial, our subscribers, or others; or in connection with a merger, acquisition, or sale of assets (in which case this Policy’s protections follow the data).
7. Data Retention
- Active subscriptions and waitlist entries: retained while the subscription or waitlist entry is live.
- Unsubscribed/cancelled records: we retain the suppression-list email address indefinitely so we do not email you again, and we retain send logs for approximately three years (aligned with the CAN-SPAM enforcement lookback). Other cancelled-subscription data may be deleted once it is no longer needed.
- Confirmation (consent) records: retained for as long as the related subscription record exists.
8. Your Choices and Rights
- Unsubscribe: every email contains an unsubscribe link; one click stops installments. This is self-service and immediate.
- Deletion: email legal@inboxserial.com to have the data associated with your email address deleted (deletion removes you from the Service; we may retain a bare suppression-list entry so we do not email you again, and any records we are legally required to keep).
- Changing preferences: you can change your book or send time by unsubscribing and re-subscribing, or by emailing us.
We will respond to requests within 30 days. We do not discriminate against anyone for exercising these rights.
9. Payments
For paid subscriptions, payments are processed by Stripe. Your card details are transmitted directly to Stripe and are not stored on our systems. We receive and store only what billing requires: subscription tier, status, renewal dates, and Stripe’s customer and transaction identifiers. Stripe’s handling of your payment data is governed by Stripe’s own privacy policy.
10. Security
All subscriber data is stored with access restricted to service credentials held by the LLC; the Site and all provider connections use TLS encryption in transit, and our database provider encrypts data at rest. No system is perfectly secure; if we learn of a breach affecting your personal information, we will notify you as required by applicable law.
11. Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us an email address, contact us and we will delete it.
12. Do Not Track
Because there is no consistent industry standard for how to interpret them, the Site does not currently respond to browser “Do Not Track” signals. You can manage tracking technologies through the cookie and browser controls described in Section 2.
13. Changes to This Policy
We may update this Policy from time to time. The “Last updated” date above will change, and for material changes affecting active subscribers we will provide notice by email or a prominent Site notice before the change takes effect. Continued use of the Service after the effective date constitutes acceptance.
14. Contact
Inbox Serial, LLC
127 College Blvd, San Antonio, TX 78209
legal@inboxserial.com